Modern is here to help!
Client Advocacy & Strategic Purchasing
Modern Ice has a team dedicated to sourcing quality products for our clients, delivering them at a responsible price, and advocating for clients to our suppliers.
We put so much focus on procuring parts and supplies so our clients don’t have to. We have partnered with hundreds of suppliers and built the relationships to be able to support clients for all their equipment, service, parts, and supply requirements.
While each of our clients have unique requirements, they also share a lot of common needs. In our 50+ years in business, Modern Ice has developed unmatched procurement and purchasing resources along with the best inventory in the industry so we can offer the best service to our clients.
What We Offer
Purchasing &
Procurement Team
Our purchasing & procurement team is continuously identifying new suppliers and products in order to offer our clients quality options and savings. Modern Ice has utilized our buying power and strong vendor relationships to work with strategic partners to develop products specific to our clients’ industries (e.g., ice carts and hand trucks, custom equipment, hopper covers, etc.).
The process starts with our Customer Satisfaction Group representatives, Business Development Managers, and Freeze Force Technical Services Team members who are in direct contact with clients on a daily basis. Our team listens to and explores client needs to discover pain points. From there, our procurement team analyzes those needs, develops a strategy to meet the need, identifies options, goes through research and testing, then works with our strategic partners and suppliers to provide solutions that meets our clients’ needs.
Customer Advocate
Our Customer Advocate provides clients with one contact point for any issue they experience so they know where to get answers and the status of their claim or issue. Having one contact for all client issues allows Modern Ice to identify potential problems in real time (e.g., common vendor parts failing to initiate a recall, a wide-spread service issue with equipment to notify a manufacturer and prevent future failures in the field, etc.).
24/7 ONLINE ORDERING
“Order by 4:00 and Out the Door!™”
We're Here For You!
Meet Our Team
Rod
Amy
Dave
Tim
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Every packaged handled with care
Each shipment from our warehouse is treated with meticulous attention and care, but we understand that issues may arise along the way. If something happens, please reach out and we can assist you with your issue!
